jilin Privacy Policy – How Your Data Is Protected

When you register for a jilin account, we collect the information you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity in accordance with Philippine regulations, to process deposits and withdrawals in Philippine Pesos, and to ensure that only eligible adults aged 21 and above can access the platform. We also collect information you submit when contacting our support team, updating your account profile, or participating in promotions. The data you provide is stored securely and is never sold or transferred to third parties for their own marketing purposes. You are responsible for ensuring that all information you submit is accurate and kept up to date, and you can update your details at any time through the account settings section of the platform.

When you access and use the jilin platform, we automatically collect certain technical and behavioural data to help us maintain a secure, stable, and personalised experience for Filipino users. This includes your IP address, device type, operating system, browser version, session duration, pages visited, games or markets accessed, and betting and transaction history. We use cookies and similar tracking technologies to recognise returning users, remember your preferences, and analyse how the platform is used so we can continue to improve it. This data is collected through standard web and mobile analytics processes and does not identify you personally on its own, but may be combined with your account data for security monitoring and responsible gaming oversight. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

The personal data we collect is used for the following purposes: to create and manage your account, to verify your identity and age, to process financial transactions in PHP, to deliver customer support, and to send account-related communications such as transaction confirmations and security alerts. We also use your data to monitor for fraud, money laundering, and other prohibited activities in line with applicable Philippine laws and our platform obligations. Aggregated and anonymised usage data helps us improve platform performance, develop new features, and tailor the overall experience to the preferences of Filipino players. We may use your contact information to notify you of relevant promotional offers if you have opted in to marketing communications, and you can withdraw that consent at any time through your account settings. We do not use your personal data to make fully automated decisions that have a significant legal or similarly serious effect on you without human review.

jilin does not sell, rent, or trade your personal information to third parties for their own commercial use under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, and technical infrastructure partners — all of whom are bound by strict data protection agreements and are only permitted to use your data for the specific purpose of delivering their contracted service. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or financial intelligence units when we are legally required to do so, or when disclosure is necessary to prevent fraud or protect the safety of our members and the public. In the event that jilin undergoes a business restructuring, merger, or acquisition, your data may be transferred to the new entity, which will be required to honour the commitments set out in this Privacy Policy. We will notify you through your registered account if any such change materially affects how your personal data is handled.

As a registered member of the jilin platform, you have the right to access a copy of the personal data we hold about you, to request corrections to any inaccurate information, and to ask us to delete your account data subject to our legal retention obligations. You may also request that we restrict the processing of your data in certain circumstances, or object to processing where it is based on our legitimate interests rather than a legal requirement. To exercise any of these rights, please use the support section within your account dashboard and our team will respond within a reasonable timeframe in accordance with applicable Philippine data protection standards. Please note that some data may be retained even after an account closure where retention is required by law, for example transaction records for anti-money laundering compliance purposes. If you believe your data rights have not been respected, you may raise a concern with the relevant Philippine data protection authority.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our internal compliance obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and financial reporting requirements. Data collected solely for operational or analytical purposes — such as session logs and device information — is retained for a shorter period and is subject to periodic review and deletion. When data is no longer required for any legitimate purpose, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you have specific questions about how long a particular category of your data is held, you can raise an enquiry through the support section of your account.

This Privacy Policy may be updated from time to time to reflect changes in our platform, applicable Philippine laws, or industry best practices, and the most current version will always be available on this page. Where a change is significant, we will notify registered members through an in-platform message or via the contact details associated with your account. Your continued use of the jilin platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically so that you remain informed of how your personal data is being handled. If you have any questions or concerns about this Privacy Policy, please contact our support team through the help section available inside your registered account dashboard.